Privacy Policy – PHN SkillHub
PHN Technology Pvt. Ltd. ("PHN", "we", "our", or "us") explains how we collect, process, stores, uses, and protects your personal data.
This Privacy Policy outlines our commitment to transparency and fair data handling practices, in compliance with applicable Indian laws and regulations.
1. Introduction
This Privacy Policy applies to PHN SkillHub website, LMS portal, mobile and web applications, and all services including courses, certifications, internship programs, workshops, and training services. By accessing or using PHN SkillHub, you consent to data collection and processing, and agree to this Privacy Policy.
2. Legal Basis for Processing
PHN processes personal data based on:
- User consent (registration & platform use)
- Contractual necessity (course delivery & certification)
- Legal obligations (tax, compliance, audits)
- Legitimate interests (platform improvement, fraud prevention)
3. Information We Collect
3.1 Personal Information
We may collect and process:
- Full Name, Email Address, Mobile Number
- Date of Birth, Gender (if required)
- Educational qualifications, Institution/Organization details
- Address (billing/certification purposes)
- Government-issued ID (only when required for verification)
3.2 Academic & Program Data
We collect:
- Course enrollments and attendance records
- Assignment/project submissions
- Assessment results and certification status
3.3 Technical & Usage Data
Automatically collected data includes:
- IP address, Device ID and type, Operating system
- Browser type/version, Session logs and timestamps
- Pages visited, interactions, error logs, and performance data
3.4 Cookies & Tracking Technologies
We use cookies for authentication, session management, personalization, and analytics. Users can disable cookies, but certain features may not function correctly.
4. Payment Information
4.1 Secure Payment Processing
All payments are processed via secure, RBI-compliant third-party payment gateways.
4.2 No Storage of Sensitive Financial Data
PHN does NOT store:
- Credit/Debit card numbers, CVV or PIN
- Net banking credentials, UPI PIN
4.3 Transaction Data Collected
We may store limited transaction-related details:
- Transaction ID/reference number, Payment amount
- Payment date/time, Payment status, Payment mode (masked)
5. Purpose of Data Collection
5.1 Service Delivery
User registration, account creation, LMS access, course participation, internship and program execution.
5.2 Communication
Email, SMS, WhatsApp, or platform notifications for announcements, updates, support, and query resolution.
5.3 Certification & Record Management
Issuance of certificates, maintaining academic history, and verification support.
5.4 Security & Fraud Prevention
Prevent unauthorized access, detect fraudulent activities, and ensure platform integrity.
5.5 Analytics & Improvement
Improve user experience, develop new features, and measure platform performance.
6. Data Sharing and Disclosure
PHN does NOT sell, rent, or trade personal data.
6.1 Service Providers
We may share data with:
- Payment gateway providers and cloud hosting providers
- LMS/technology vendors and analytics tools
All such parties are bound by confidentiality and data protection obligations.
6.2 Academic & Program Partners
Limited data may be shared with colleges, universities, certification bodies, and industry partners for program execution, certification, and internship coordination.
6.3 Legal Disclosures
We may disclose data to comply with legal obligations, court orders, government requests, or to protect PHN's rights, users, or platform.
7. Data Security
PHN follows reasonable security practices as per Information Technology Act, 2000 and SPDI Rules, 2011. Security measures include:
- SSL encryption and secure servers with firewalls
- Role-based access control and regular system monitoring
Despite best efforts, no system is completely secure.
8. Data Retention Policy
8.1 Retention Period
Data is retained:
- As long as the account is active
- As required for program delivery
- As per legal and regulatory requirements
8.2 Post-Account Retention
Even after account closure, data may be retained for:
- Compliance (tax/legal obligations)
- Certification verification and dispute resolution
9. User Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (subject to legal obligations)
- Withdraw consent and request grievance redressal
To exercise rights, contact: outreach@phntechnology.com
10. Cookies Policy
Types of cookies used:
- Essential Cookies – Required for platform functioning
- Performance Cookies – Improve functionality
- Analytics Cookies – Track usage patterns
Users may control cookies through browser settings.
11. Third-Party Links and Services
PHN SkillHub may contain links to external websites, payment gateways, and partner platforms. PHN is not responsible for their privacy practices, content, or policies. Users are advised to review third-party policies separately.
12. Children's Data
- Users under 18 must have parental/guardian consent
- PHN does not knowingly collect data from minors without consent
- If such data is identified, it will be deleted upon request
13. Cross-Border Data Transfer
In certain cases, data may be processed on servers located outside India via cloud providers. PHN ensures:
- Adequate data protection safeguards
- Compliance with applicable laws
14. Grievance Officer
As per IT Act requirements, our Grievance Officer can be reached at:
- Email: lms@phntechnology.com
- Response Time: Within 30 days
15. Policy Updates
PHN reserves the right to update this Policy at any time. Changes will be published on the platform, and continued usage constitutes acceptance of the updated Policy.
16. Contact Information
For queries, concerns, or data requests:
- Email: lms@phntechnology.com