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PHN Technology © 2024

Privacy Policy – PHN SkillHub

PHN Technology Pvt. Ltd. ("PHN", "we", "our", or "us") explains how we collect, process, stores, uses, and protects your personal data.

This Privacy Policy outlines our commitment to transparency and fair data handling practices, in compliance with applicable Indian laws and regulations.

1. Introduction


This Privacy Policy applies to PHN SkillHub website, LMS portal, mobile and web applications, and all services including courses, certifications, internship programs, workshops, and training services. By accessing or using PHN SkillHub, you consent to data collection and processing, and agree to this Privacy Policy.

2. Legal Basis for Processing


PHN processes personal data based on:

  • User consent (registration & platform use)
  • Contractual necessity (course delivery & certification)
  • Legal obligations (tax, compliance, audits)
  • Legitimate interests (platform improvement, fraud prevention)

3. Information We Collect


3.1 Personal Information

We may collect and process:

  • Full Name, Email Address, Mobile Number
  • Date of Birth, Gender (if required)
  • Educational qualifications, Institution/Organization details
  • Address (billing/certification purposes)
  • Government-issued ID (only when required for verification)

3.2 Academic & Program Data

We collect:

  • Course enrollments and attendance records
  • Assignment/project submissions
  • Assessment results and certification status

3.3 Technical & Usage Data

Automatically collected data includes:

  • IP address, Device ID and type, Operating system
  • Browser type/version, Session logs and timestamps
  • Pages visited, interactions, error logs, and performance data

3.4 Cookies & Tracking Technologies

We use cookies for authentication, session management, personalization, and analytics. Users can disable cookies, but certain features may not function correctly.

4. Payment Information


4.1 Secure Payment Processing

All payments are processed via secure, RBI-compliant third-party payment gateways.

4.2 No Storage of Sensitive Financial Data

PHN does NOT store:

  • Credit/Debit card numbers, CVV or PIN
  • Net banking credentials, UPI PIN

4.3 Transaction Data Collected

We may store limited transaction-related details:

  • Transaction ID/reference number, Payment amount
  • Payment date/time, Payment status, Payment mode (masked)

5. Purpose of Data Collection


5.1 Service Delivery

User registration, account creation, LMS access, course participation, internship and program execution.

5.2 Communication

Email, SMS, WhatsApp, or platform notifications for announcements, updates, support, and query resolution.

5.3 Certification & Record Management

Issuance of certificates, maintaining academic history, and verification support.

5.4 Security & Fraud Prevention

Prevent unauthorized access, detect fraudulent activities, and ensure platform integrity.

5.5 Analytics & Improvement

Improve user experience, develop new features, and measure platform performance.

6. Data Sharing and Disclosure


PHN does NOT sell, rent, or trade personal data.

6.1 Service Providers

We may share data with:

  • Payment gateway providers and cloud hosting providers
  • LMS/technology vendors and analytics tools

All such parties are bound by confidentiality and data protection obligations.

6.2 Academic & Program Partners

Limited data may be shared with colleges, universities, certification bodies, and industry partners for program execution, certification, and internship coordination.

6.3 Legal Disclosures

We may disclose data to comply with legal obligations, court orders, government requests, or to protect PHN's rights, users, or platform.

7. Data Security


PHN follows reasonable security practices as per Information Technology Act, 2000 and SPDI Rules, 2011. Security measures include:

  • SSL encryption and secure servers with firewalls
  • Role-based access control and regular system monitoring

Despite best efforts, no system is completely secure.

8. Data Retention Policy


8.1 Retention Period

Data is retained:

  • As long as the account is active
  • As required for program delivery
  • As per legal and regulatory requirements

8.2 Post-Account Retention

Even after account closure, data may be retained for:

  • Compliance (tax/legal obligations)
  • Certification verification and dispute resolution

9. User Rights


You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (subject to legal obligations)
  • Withdraw consent and request grievance redressal

To exercise rights, contact: outreach@phntechnology.com

10. Cookies Policy


Types of cookies used:

  • Essential Cookies – Required for platform functioning
  • Performance Cookies – Improve functionality
  • Analytics Cookies – Track usage patterns

Users may control cookies through browser settings.

11. Third-Party Links and Services


PHN SkillHub may contain links to external websites, payment gateways, and partner platforms. PHN is not responsible for their privacy practices, content, or policies. Users are advised to review third-party policies separately.

12. Children's Data


  • Users under 18 must have parental/guardian consent
  • PHN does not knowingly collect data from minors without consent
  • If such data is identified, it will be deleted upon request

13. Cross-Border Data Transfer


In certain cases, data may be processed on servers located outside India via cloud providers. PHN ensures:

  • Adequate data protection safeguards
  • Compliance with applicable laws

14. Grievance Officer


As per IT Act requirements, our Grievance Officer can be reached at:

  • Email: lms@phntechnology.com
  • Response Time: Within 30 days

15. Policy Updates


PHN reserves the right to update this Policy at any time. Changes will be published on the platform, and continued usage constitutes acceptance of the updated Policy.

16. Contact Information


For queries, concerns, or data requests:

  • Email: lms@phntechnology.com